Privacy Policy

Last updated: 2026

1. Introduction

Saqinova (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us, or book professional massage or selected grooming services.

2. Information We Collect

We may collect the following information when you contact us, submit a form, message on WhatsApp, call, email, or book an appointment:

• Your name
• Phone number
• Email address, if provided
• Preferred service
• Preferred date and time
• Appointment type, such as private setting, home appointment, or hotel appointment
• Your general area, postcode, or appointment location where required for booking
• Messages, questions, booking notes, and appointment preferences
• Relevant health, skin, allergy, injury, or suitability information that you choose to share before a treatment
• Basic website usage data through analytics tools

3. How We Use Your Information

We use your information only for legitimate service and business purposes, including:

• To respond to enquiries
• To confirm and manage appointments
• To send booking confirmations and availability updates
• To understand which service you are requesting
• To check appointment suitability, especially for massage, cupping, waxing, or cream hair removal
• To arrange travel details for home or hotel appointments where applicable
• To improve our services, website, client communication, and user experience
• To keep booking records for business, safety, and dispute-prevention purposes
• To comply with legal or regulatory requirements where necessary

4. WhatsApp, Phone and Email Communication

If you contact Saqinova by WhatsApp, phone, SMS, email, or social media, your messages and contact details may be stored within those platforms and on business devices for appointment management and record keeping.

• WhatsApp messages may be kept as evidence of booking confirmation, agreed service, date, time, area, fee, and appointment terms.
• You should not send highly sensitive medical information unless it is necessary for treatment suitability.
• Communication history may be used to resolve misunderstandings, payment issues, cancellations, no-shows, or service disputes.

5. Contact Forms

When you submit a contact form on the website, your details are sent through the form provider and delivered to Saqinova for booking and enquiry management. The information you submit may include your name, phone number, email, preferred area, selected service, and message.

6. Website Analytics and Cookies

Our website may use cookies and analytics tools to understand website traffic, page visits, user behaviour, and performance. This helps us improve the website and understand which services clients are interested in.

• Analytics data may include pages visited, device type, browser type, general location data, and time spent on pages.
• This data is generally collected in an aggregated or non-personally identifying way.
• You can disable cookies in your browser settings if you prefer.

7. Meta Pixel and Advertising Tools

Our website may use Meta Pixel or similar advertising tools to understand website visits, measure ad performance, and improve advertising. These tools may collect information about your interaction with the website and may connect it with your activity on third-party platforms according to their own privacy policies.

You can manage advertising preferences through your browser, device, or relevant platform settings.

8. How We Protect Your Information

We take reasonable steps to protect your information from unauthorised access, misuse, loss, alteration, or disclosure. However, no online communication method or digital storage system can be guaranteed 100% secure.

• Your information is not sold, traded, or rented to third parties.
• Access to booking details is kept limited to what is necessary for service management.
• Booking records may be kept securely for reasonable business and legal purposes.

9. Sharing Your Information

We do not sell your personal information. We may share limited information only when necessary, including:

• With service providers that help operate the website, contact forms, analytics, advertising, or communication systems
• With payment providers if card or electronic payments are used
• Where required by law, regulation, legal process, safety concern, or legitimate business protection

10. Third-Party Platforms

Our website may link to or use third-party platforms such as WhatsApp, Google, Google Analytics, Meta/Facebook, Instagram, TikTok, YouTube, Formspree, payment providers, or mapping tools. These third parties have their own privacy policies and data handling practices.

Saqinova is not responsible for the privacy practices, terms, or data use of third-party platforms.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for booking management, customer service, business records, safety, dispute prevention, legal obligations, and service improvement.

• General enquiries may be deleted when no longer needed.
• Booking and payment-related messages may be kept for business record purposes.
• You can request deletion of your personal information, subject to legal or legitimate business reasons for retaining certain records.

12. Health, Allergy and Suitability Information

If you share information about injuries, pain areas, allergies, skin sensitivity, medical conditions, medication, or treatment suitability, this information is used only to help assess whether a service is appropriate and to provide safer, more suitable care.

Please do not share unnecessary sensitive information. If you are unsure whether a treatment is suitable, you should consult a qualified medical professional before booking.

13. Your Rights

You may have the right to request access to, correction of, or deletion of your personal information. You may also ask how your information is used.

• To make a privacy request, contact Saqinova directly using the contact details below.
• We may need to verify your identity before processing certain requests.
• Some information may need to be kept where required for legal, safety, accounting, or legitimate business reasons.

14. Children’s Privacy

Saqinova services and website content are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date where appropriate.

16. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Saqinova
Phone: +44 7405 606347
WhatsApp: Message on WhatsApp