Privacy Policy
This page explains how Saqinova Massage & Wellness collects, uses and protects your information when you visit the website, send a booking enquiry, contact us on WhatsApp, or arrange an appointment.
How Your Information Is Handled
Saqinova respects your privacy. Your information is used only for enquiries, appointments, communication, service management, safety, and website improvement.
1. Information We Collect
When you contact Saqinova, we may collect information needed to respond to your enquiry or manage your appointment.
- Name
- Phone number
- Email address, if provided
- Preferred service, date, time and session duration
- General area, postcode or appointment location, when needed
- Messages, booking notes and appointment preferences
- Any health, skin, allergy, injury or suitability information you choose to share before treatment
- Basic website usage data through analytics tools
2. How We Use Your Information
Your information is used for practical business and service reasons only.
- To reply to enquiries
- To check availability and confirm appointments
- To understand which service you are requesting
- To send appointment details, reminders or updates
- To assess treatment suitability where relevant
- To arrange home or hotel appointment details where applicable
- To improve communication, website performance and service quality
- To keep reasonable booking records for safety, business and dispute-prevention purposes
3. WhatsApp, Phone and Email
Most bookings are handled through WhatsApp, phone, SMS or email. Messages may be kept for appointment management, confirmation of agreed details, client communication and service records.
- WhatsApp messages may include service, date, time, location, price and appointment terms.
- Please do not send unnecessary sensitive information.
- Communication history may be used to resolve misunderstandings, cancellations, no-shows or booking disputes.
4. Contact Forms
If you submit a website form, your information may be processed by the form provider and sent to Saqinova for enquiry and booking management. This can include your name, phone number, email, selected service, area and message.
5. Cookies, Analytics and Advertising
The website may use cookies, Google Analytics, Meta Pixel or similar tools to understand website visits, measure advert performance and improve the website experience.
- Analytics may include pages visited, device type, browser type, general location and time spent on pages.
- Advertising tools may help measure results from Facebook, Instagram or other adverts.
- You can manage cookies and advertising preferences through your browser, device or platform settings.
6. How We Protect Your Information
Reasonable steps are taken to keep your information private and secure. However, no online system, messaging platform or digital storage method can be guaranteed 100% secure.
- Your information is not sold, rented or traded.
- Access to booking details is kept limited to what is necessary.
- Booking records may be kept for reasonable business, safety and legal purposes.
7. Sharing Your Information
Saqinova does not sell your personal information. Limited information may be shared only when necessary.
- With providers that help operate the website, forms, analytics, advertising or communication tools
- With payment providers if card or electronic payments are used
- Where required by law, safety concerns, legal process or legitimate business protection
8. Third-Party Platforms
The website may link to third-party platforms such as WhatsApp, Google, Google Maps, Instagram, TikTok, Facebook, YouTube, Formspree or payment providers. These platforms have their own privacy policies and terms.
Saqinova is not responsible for the privacy practices or data handling of third-party platforms.
9. How Long We Keep Information
Personal information is kept only for as long as reasonably needed for enquiries, bookings, customer service, safety, dispute prevention, accounting, legal obligations and service improvement.
- General enquiries may be deleted when no longer needed.
- Booking and payment-related messages may be kept for business records.
- You may request deletion of your information, subject to legal or legitimate business reasons for retaining certain records.
10. Health, Allergy and Suitability Information
If you share information about pain areas, injuries, allergies, skin sensitivity, medical conditions or treatment suitability, it is used only to help assess whether a service is appropriate and to provide safer, more suitable care.
If you are unsure whether a treatment is suitable for you, please speak to a qualified medical professional before booking.
11. Your Rights
You may ask to access, correct or delete your personal information. Some records may need to be kept where required for legal, safety, accounting or legitimate business reasons.
12. Contact About Privacy
For privacy questions or requests, contact Saqinova directly.
- Phone: +44 7405 606347
- WhatsApp: Message on WhatsApp
- Address: 56 North Road, Southall UB1 2JH
Privacy in Simple Words
Your details are used to manage appointments and communication. They are not sold or shared for unrelated purposes.
Booking Details
Your name, phone number, service, date, time and location details may be used to confirm your booking.
Website Tools
Analytics and advertising tools may be used to understand website visits and improve advertising performance.
Your Privacy
Your information is not sold. You can contact Saqinova to ask about your personal information.
Need to ask about privacy?
Message directly on WhatsApp for any privacy, booking or appointment question.